1) Order Processing: Orders will be processed during our operational hours from 8 AM to 6 PM on weekdays (Monday to Friday). In the event that the chosen item is unavailable, our representatives will contact you to facilitate a refund or offer alternative options of similar value. Refunds will be processed through internet banking or ATM fund transfers, equivalent to the original amount paid.

 

2) Delivery Time: Standard delivery time for your item is estimated to be within 2-3 working days (Monday to Friday, excluding public holidays) from the processing date. We utilize services by Ninja Van. Please note delivery times may vary depending on your location as well as during seasonal festive periods.      

                     
3) Defective Items: Clients are required to notify us within 3 days from the recorded delivery date in the event of a defective item, accompanied by an unboxing video. It is at our discretion to process either an exchange or refund, limited to instances where the defect stems from production-related factors. We will not be accountable for claims without unboxing video.

                           
4) Size and Color Variance: Please allow for a 2-3 cm size difference from the measurement chart provided, as well as some variance in color between the actual item and its representation in photographs loaded on the website.  

                         
5) Returns: For returns of confirmed defective items (with an unboxing video), customers are required to return the item to our location in Singapore or Malaysia. Pickup services are not available. Refunds will only be issued after we receive the item with the original tags, and provided that the items have not been used or washed. Refunds may be rejected if the item does not fulfill the stated conditions.